Description | No Plan | Silver $20 / PC
$95 / Server | Gold $30 / PC
$125 / Server | Platinum $95 / PC
$495 / Server
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| Hourly Rate Servers / Network | $195 | $175 | $150 | Service Calls Free,
Additional Projects and Consulting $135 |
Hourly Rate Desktop Support | $135 | $110 | $100 | $85 |
Emergency Response Time | 4-6 hours | 2 hours | 1 hour | 1 hour or less guaranteed |
On-site scheduling of technician | 3-4 days | 1-2 days | Next Day | Same day |
Emergency Response Fee
(In addition to Hourly Fees) | $160, 1 hr min. After hours & weekends, 2hr min. | $120 | $110 | Free |
Phone and Remote Support Sessions | $35 per 15 min. | 10 min per PC/Server included, then $30 per 15 min. | 15 min per PC/Server included, then $25 per 15 min. | Free |
24-7 Remote Monitoring Server stability and performance Notification of unusual events Daily back up monitoring Daily firewall monitoring | 
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Executive Summary Monthly Report | |
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Virus Definition Updates |
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Unlimited Remote Patch Mgmt. | |
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Online custom client portal | |
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Daily system status e-mail | |
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Quarterly review and planning meeting | |
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Monthly on-site audit and network tune-up | |
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Client access to Virtual System Administrator for remote control and access to network | | |
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Unlimited software upgrades* | |
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Spyware monitoring and removal |
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Adding and removing users | | |
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Recovery of server in case of complete disaster |
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Installation of new hardware and software* |
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Virus REMOVAL and cleaning | | |
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Loaner PC/Server |
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Vendor liaison* | | | |
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Shopping and ordering warranty parts* | | | |
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100% No-Hassle Guarantee | | | |
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